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4. Managed IT Support

NYC IT Support Services

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IT Support for Small Businesses That’s Proactive, Not Reactive

IT support for small business

Cybersecurity is our main concern. We take pride in knowing that business owners sleep better knowing that their data is always safe with us. By preventing most issues before they arise, we are not only mitigating the risk of downtime but we’re also ensuring higher productivity for you and your staff. Our IT support services for small businesses include server support, workstation monitoring, network security, and dedicated helpdesk support. Ensuring business continuity should be a core value of any managed IT support services provider - know that we take your safety seriously.

How Your Business can Benefit From IT Support in NY

IT support new york

If you use technology in any facet of your business operations, you probably require support for your IT needs. MSPs will give you the technological tools your business needs to succeed. IT support services, New York especially, is in high demand and here at ETech 7, we are equipped to deal with any type of problem you might encounter. We develop relationships with companies such as Microsoft or Intel to get you competitive pricing on hardware and software.  ETech 7 is an official provider for these and other tech companies and we have dedicated contacts for you to speak directly to experienced staff, saving you valuable time and effort.  As one of the top tech support provider companies in NYC, ETech 7's passionate and dedicated technicians will help your business get an advantage. A good IT company will make sure its staff keep up to date on the necessary qualifications and certifications they need to provide you with the highest level of support possible.

How Our Flexible NYC Computer Support Benefits Your Firm

new york IT support

You always have the option to have an in-house IT team or hire a managed IT services provider in New York. However, it all boils down to your needs! The most obvious reason is, of course, the cost. It's common knowledge that outsourcing your IT needs is always cost-effective. It costs more to pay an in-house IT engineer/technician than it is to hire an MSP. Additionally, no matter how qualified your in-house IT team is, there will be times that they might not be around due to unforeseen circumstances which could lead to downtime for your business. Having a backup team for IT support, New York-based companies won't have to worry about downtime ever again. IT Services should evolve with technology, so be sure to be on top of your IT needs.

Business IT Support: NYC competitiveness, at half the cost

IT support new york

If you have a small business, staying competitive in the big apple might be one of your concerns. Not only is it likely that your competitors are utilizing managed IT support services New York, but also saving money in doing so. By getting access to the same services and support that other businesses in your industry have, you're leveling the playing field for your business to remain competitive. The best part? No long term contracts. If you’re not happy with our service, we will release you from your contract immediately. No shock bills, no opt-out fees.

Pricing: Learning About Our NYC Tech Support

IT support pricing

The pricing of IT support New York services may differ from the pricing in other states. A lot of factors influence the pricing of IT services such as the package chosen, the services used, and the software and/or hardware provided. Again, this boils down to what YOU, as a company, needs.

If you're in New York, it is probably advisable to get an IT company that is local to your area. New York City offers a seemingly endless amount of options when it comes to managed IT services. Consulting with other business owners might give you an idea on what to expect but the most effective way to find out more about IT pricing is to get a quote from your prospective IT provider.

Here at ETech 7, we provide a FREE services consultation for businesses struggling to meet their IT needs. Let us create the best package that's perfect for you! If you’re not happy with our services, we give you your money back.

Manhattan Tech Support: How to Find the Best in the Big Apple?

IT support services

It can be dizzying how many options there are in the city that never sleeps. New York City offers plenty of choices when it comes to hiring an IT consultant company. However, the ability to choose doesn't make the decision any easier. What's the best thing to look for when choosing a managed IT services provider?

First, look for Services credibility. Credibility is something that businesses cannot buy and cannot fake. Do they have good reviews online? Have they been in the IT consulting business for a while? Do they rely on returning customers or new ones? These questions should be the first few things you ask yourself when choosing a managed IT support provider.

The top tech support companies in NYC have put in the time and the work to get to where they are. And, most of the time, their reviews and clients speak for themselves. IT firms with great contacts will also provide you with the right networking opportunities you need. Here’s what we promise, we will work to resolve every issue until it’s fixed. We take full responsibility for all of your IT-related problems and we take it seriously. Nothing falls through the cracks.

IT Support Companies NYC: Can an MSP Help with Compliance?

IT support nyc services

There are many businesses that have external compliance regulations to adhere to. These industries enforce rules such as keeping records of transactions, controlling who has access to information (such as HIPAA), or following certain security frameworks. If you’re in NYC, you might have an investment firm on Wall Street, or you might be a doctor with a small practice in Bensonhurst, but you have to treat your client’s personal information with the utmost care. By adhering to compliance standards, you make sure that you’ve taken the necessary steps to protect your business from external threats. It’s also possible that regulatory offenses can happen from an internal source in your business, whether intentionally or not. If you align yourself with an IT support provider in New York who can defend your data, then you’ll ease the burden of compliance that rests on your business, so you can continue to provide excellent and secure services.

Should I Keep My IT Support Provider Local?

nyc IT support provider

IT support services, New York especially, depends on a plethora of factors. Since a majority of IT work can be done remotely, it may seem like you can really expand your available options. However, IT - like other services - can be set apart through a more personal touch. Here at ETech 7, we pride ourselves with our exceptional customer service and personalized offerings that primarily focus on business IT support. We can send out dedicated technicians who will work with you on-site to set up hardware, update your systems, or troubleshoot devices. Keeping your IT provider local will enable your company to support IT support services in a timely and efficient manner.

I've Chosen an NYC IT Support provider… Now What?

new york IT support

First of all, good for you! Deciding on an IT provider in one of the biggest metropolitan cities in the world is no easy task. Now, you might be wondering what steps need to be taken so your business can hit the ground running. Here are some notes to keep in mind after you have chosen an IT support services New York City provider!

A good IT MSP New York City should have a set of specific protocols in place for you to understand every step that they take. Think of IT protocols as a sort of security layer that ensures the security of your business. In addition, it is also important to note if your IT support provider has the necessary licenses and certifications as well as staff equipped with up-to-date knowledge about your business. These standard procedures make it easier for your IT MSP to place the necessary measures to best cater to your business.

What Sets ETech 7 Apart from Other New York IT support Providers?

it support company new york

New York City is a place filled with talented IT professionals. Unfortunately, good help can still be difficult to find! Businesses come and go, but only IT companies that have displayed great business practices can make it in the Big Apple. At ETech 7, we take pride in our ransomware-proof backup system that enables us to always restore your data in the event of data loss.

Another thing that sets ETech 7 solutions apart is our scalable and customizable services. Additionally, our dedication to providing superior quality service to a wide range of businesses, in various industries, lets us leverage state-of-the-art software to better cater to your needs. ETech 7 allows companies to outsource professional setup, routine maintenance, emergency assistance, and project development-- all to keep your company competitive in today's digital business landscape.

Will My Business Functions Be Compatible with My MSP?

it support manhattan

A firm that provides managed IT support services should know your business as well as you do; and many business enterprise solutions are applicable to a variety of industries. An experienced IT consulting firm services should be able to integrate their systems to fit your company's needs. The quality of IT support, NY included, depends on a lot of factors with one being location. As discussed in other parts of this page, your IT support provider should be able to assist you with compliance in whichever industry or wherever state you may be.

Just by virtue of being in NYC and having exposure to such a large cross-section of the business world, an IT support New York firm has likely worked with someone in field/industry. Here at ETech 7, we promise to take the time to understand your business' particular needs and can offer a custom solution made for you.

Should I Expect Regular Security Updates from My IT Support Services?

IT customer support

Managed IT support services should place high priority in keeping your business safe and secure. By providing static protection, businesses should expect that their MSP deals with problems as they come up. However, that's not all. IT support companies should also place security measures that are geared towards preventing problems rather than sticking with a break-fix measure. The current way of providing IT support is through dynamic protection which will offer continuous and real-time IT management. Your company should always stay on top of patches, fixes, and security updates to your business' firmware so that you can always connect to your network securely.

My business is expanding! Can IT support services for small businesses help?

IT support small business

The last thing you should worry about is having your IT needs taken care of when your business is ready to expand. When choosing a managed IT support services provider, make sure to ask them if their services are scalable. Top tech companies in NYC should have the capability to handle a business that's expanding and be scalable enough to still be affordable. Managed IT services should be flexible and allow you to customize the level of support you need.

NYC IT Support: Should I Expect 24/7 Support in the City That Never Sleeps?

NYC IT support

Your IT needs does not stop at 5 pm. IT consulting companies recognize that you need to maintain your business around the clock, and they should be able to offer 24/7 support. Just think of us as a live help desk ready to answer your questions, whenever you have them.

Will a Managed IT Support Services Provider Guide Me?

managed IT support nyc

Of course! The word is “support” for a reason, after all. We recognize that everyone has a different skill set when it comes to information technology and our dedicated technicians are more than happy to explain what they’re passionate about.


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What Our Managed IT Customers Are Saying


Somerset Partners Keith Rubenstein

ETech 7 is outstanding among IT consulting firms because they bring a wealth of knowledge and maturity, a demonstrated work ethic and strong leadership skills to their work … they also carry a rare form of loyalty that I’ve seldom seen.

LLD Diamonds Greg Sofiev

We've hired ETech 7 to setup our backup solution and found them to be a great asset. They hit the ground running quickly, work well with the team and gets results. The ETech 7 support team is just a phone call away and they treat our team-members with respect."

Frequently asked questions

Are IT support services for small businesses scalable?

Yes! The services that you avail of should, in fact, be scalable. However, scalability should be explicitly spelled out in your contract. A reputable IT support provider should be able to walk you through the ins and outs of your contract and advise you accordingly in the event that your business expands rapidly. You should be able to downgrade and upgrade the number of services that you receive depending on the size of your business.

NYC IT Support: How reliable is it?

Your managed IT support services provider should be able to always guarantee the best possible scenario for your business. A good MSP should have specifically laid out protocols to guarantee that your business will be covered in the event of an attack, downtime, or hardware failure. 

What should I expect from managed IT support services?

As a customer, you should expect great customer service from your IT support provider. They don’t have to be available 24/7 but at least your IT support provider should be able to answer your questions within a working day. Your IT support provider should also be able to provide you with a direct line for emergencies that need immediate assistance. 

Managed IT support services come in many different shapes and sizes. Regardless of the contract you have and the package you have availed of, your IT support provider should always make sure that it is providing you with the best service they can offer. 


Why can’t I print? Why are my computers slow? Why is my internet down? Would you be able to help me with installing an antivirus? 

Yes to all! We have qualified technicians that are ready to be deployed anytime. You just have to pick up the phone and call us when you experience these types of problems. In the event that it can’t be fixed over the phone, we would be more than happy to send our technicians to help you out.

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