Don’t be fooled by service providers claiming that there is a “best” way to deliver managed IT services. The truth is that there is no one-size-fits-all solution when it comes to providing exceptional IT services. Why, you ask? Well, much like other types of businesses, each law firm is unique.
AT ETech 7, our first order of business is always to ask our clients what their day-to-day operations are like. In this way, we can better gauge the needs of your law firm while also developing our own tailored approach to better serve you.
Wondering what are the benefits of IT support for your law firm? As your dedicated managed IT services provider, here are some of the functions that we will focus on:
Excellent IT support for law firms is difficult to come by as firms outsource their IT needs for a variety of reasons. Some firms appreciate the years of experience that IT companies have in a specific industry and prefer to hire managed service providers as opposed to hiring an in-house team with minimal experience. Law firms have highly-specialized needs that only an IT company can provide through years of experience and industry contacts.
For instance, ETech 7 is a technology and business partner of companies such as Microsoft and Hewlett-Packard. This gives us access to exclusive pricing and priority support that, more often than not, is essential regardless of the industry you’re in.
However, the most common reason why law firms look to managed IT support providers is cost. In small to medium-sized law firms, the initial costs and time involved in getting an entire IT team up and running proved to be expensive and time-consuming. Outsourcing your IT needs is a great way to save money and allows you to focus on your company and your clients.
Today, law firms are starting to recognize the benefits of a good IT strategy. After all, a well thought out IT strategy is there to protect you from downtime, data loss, and other types of business disruption. If your law firm doesn’t have an IT strategy in place, then you may be at risk of falling behind. Blue Hill Research, an advisory firm that focuses on enterprise technology, found that when small to medium sized businesses implemented a good law practice management strategy (such as using IT management), they were able to convert previously non-billable hours to billable ones, and reduced their reliance on other support staff.
Having a dedicated managed IT service provider for your law firm allows you to secure your data and encrypt various methods of communication to maintain the highest level of privacy and security. Whether you choose to not have a physical office at all, or just want your lawyers to keep connected through a secure smartphone connection, it’s important to rely on an IT management provider to allow you to communicate both safely and reliably. Here at ETech 7, our focus is to be proactive rather than reactive - we try to prevent most issues before they arise.
IT support should be able to integrate seamlessly into your existing legal firm’s architecture. ETech 7’s technicians are trained to work with a wide variety of legal teams, both large and small, in order to ensure your success in an increasingly technologically-driven world. One of the advantages of outsourcing your IT team is that there’s no need to free up any office space or buy new and expensive hardware.
ETech 7 is a fully equipped and qualified IT support company that has pre-existing standards in place that are able to work with nearly every type of business. In the rare event that you have an issue that we haven’t previously confronted, you can be assured that our technicians will work with your firm to find the right solution!
As a lawyer, you wouldn’t enter a courtroom without having done your due diligence, right? Same goes for managed IT service providers. We evaluate each client individually and determine the necessary measures that are applicable to your company. In this way, you only pay for the services that you need with available add-ons at a fixed price.
If you’re starting your IT journey from the beginning, then we can plan a network from start to finish. If you have legacy systems that you’re using, we can work around the existing infrastructure to ease your transition to a more efficient one. We take your needs into account when creating an IT network for you.
Change is a constant of life. When it comes to business, it’s no different. It only takes one disastrous event to change the course of your firm. The question is, how would you bounce back? There are a lot of unfortunate events that may cause downtime and disruption for your business like faulty hardware or data loss.
But all hope is not lost.
Having a great IT strategy in place serves as a preventative measure for unforeseen events. Some basic precautions that IT support companies may take when planning for an unprecedented situation are frequent backups and data recovery measures. Here at ETech 7, we have a standard procedure called “tolerance tests.” Tolerance tests are simulations that we run that mimic worst-case scenarios. This ensures that we have the necessary measures in place when disaster strikes and get your operations up and running as soon as possible.
Like in any other industry, managed IT services exist to help you succeed regardless of the industry you’re in. A managed IT company will set up employee workstations, maintain your cloud network and database, and be available 24/7 to handle any requests. Additionally, many law firms have to safeguard client information to meet ABA and state ethical guidelines. ETech 7 realizes that keeping you and your clients safe is of the utmost importance, and is constantly working to prevent cyber-attacks and malicious code from reaching our own customers.
“ETech 7 is outstanding among IT consulting firms because they bring a wealth of knowledge and maturity, a demonstrated work ethic and strong leadership skills to their work … they also carry a rare form of loyalty that I’ve seldom seen.”
“We've hired ETech 7 to setup our backup solution and found them to be a great asset. They hit the ground running quickly, work well with the team and gets results. The ETech 7 support team is just a phone call away and they treat our team-members with respect.”