Our small size allows us to be more agile in adopting new platforms and practices that have proven to help our clients. We also enjoy cultivating a personal relationship with each of our customers, and want to hear their feedback outside of IT troubleshooting. We don’t look at IT issues as a “one-time” problem, but we examine the underlying causes for your issue. And, based on our findings, we then talk to our clients to identify specific IT solutions and IT strategies that would benefit not only their business but also our business-client relations.
Yes! We have great business partner relationships with companies like Hewlett-Packard, Dell, Lenovo, and other tech companies. We’re able to leverage these partnerships with our suppliers into significant discounts for our clients.
Our usual contract outlines our deliverables, the responsibilities we have to you as our customer, and an agreement to maintain confidentiality. Every contract is negotiable, so if there’s something you’d like to discuss, just let us know.
Of course! All our contracts include onsite support, although most common support questions can be resolved remotely. In the event of a hardware or network failure, a technician will be dispatched to your place of business ASAP.
Though some tickets take more, and some take less, our average response time is about 15 minutes for non-emergency questions. In emergency situations, we understand that time is a priority, so our response time is well under 5 minutes.
We’re able to work with clients from nearly every sector of business, but our current clients operate in the following industries:
If your business doesn’t fall into any one of these categories, we’ll work one-on-one with you to create an IT service plan that meets your needs.
At ETech 7, we keep extensive documentation from the very first time we contact a client. As we create an IT framework for your business, we keep what amounts to a manual of how your business’s IT works. If you want to scale your business up, you can take cues from our documentation to build on a larger scale - from small businesses to larger corporations, ETech 7 is there to assist you along the way.
Most of the technologies that we implement, like virtualized hosted servers and VDIs, lend themselves well to growth. Ultimately, our goal for our clients is to ensure their operational continuity and development.
Each of our clients may request an IT package specific to their own needs, but some of the basic services that we offer are:
Some other features are available as add-ons, and can choose which options you’d like to include or exclude in your plan.
Our standard pricing breaks down as follows:
$50 per workstation
$200 per network
$250 per server
This amount can vary depending on how you’d like to configure your setup. Give us a call if you’d like a quote!
We like to think of vendor management as one of the greatest assets of a managed service provider. We’re able to manage all aspects of your IT infrastructure, from buying power cables, to server maintenance. If you need to speak to your ISP, have a copy machine serviced, or get an update from a software company, we can handle those vendors for you. Instead of waiting on the line with different third-party vendors, just give us a call and we’ll do the legwork while you get business done. We make sure to maintain accurate records of the vendors you use, their warranties and SLA’s, to make sure that your questions are dealt with efficiently and promptly.
Just because most businesses work 9 to 5 doesn’t mean you do. At ETech 7, we recognize that people can run into IT problems at any hour, so we’re happy to offer 24/7 support, 365 days a year.
Yes. Just like most modern software won’t run well (or at all) on a computer that has, say, 4MB of memory, we have certain hardware requirements for our clients. Our IT protocols are geared towards working with customers that assume a basic level of hardware infrastructure. Without these requirements, the efficiency and security of our process would be compromised. If you’re unsure about where to start looking for enterprise hardware, we’re more than happy to help with some recommendations.
At ETech 7, we know how important your data is and we also know how important it is to keep your data safe. The last thing anyone wants to hear is that their data has been breached, or worse, lost. We work with all our clients to set up a comprehensive data security plan, to make sure your data is as secure as possible. Some of the ways we accomplish this are:
Our team is always working to be on the cutting-edge of the information technology world, and have achieved industry certifications such as:
Of course! ETech 7 offers IT consulting services, and can provide a thorough assessment of your business's IT needs. No matter what industry you're in, it's critical to fully integrate your business with your IT infrastructure so you can function effectively and efficiently. Just get in touch with us to set up a consultation.
"We've hired ETech 7 to setup our backup solution and found them to be a great asset. They hit the ground running quickly, work well with the team and gets results. The ETech 7 support team is just a phone call away and they treat our team-members with respect."
ETech 7 ensures business continuity with enterprise solutions