Managed IT services are essential for growing New York City businesses to compete with their global rivals. With managed IT, small and mid-sized businesses can stand toe-to-toe against industry leaders. Larger enterprises, in contrast, can stay lean and focus on their core strengths.
Let’s consider six of the top questions NYC decision-makers have about IT consulting firms:
When comparing IT consulting firms, New York City enterprises are often looking for expertise in IT helpdesk, IT security, and technology strategy. However, almost any IT function you can imagine can be outsourced to the right managed IT partner. Some enterprises use outsourced IT exclusively, while others maintain a streamlined internal team.
It’s important to select a company with robust service offerings that can scale with you as your IT needs change over time.
Any managed services contract should begin with a complete evaluation of your needs. This fact-finding phase can take anywhere from a few days to a month depending on the complexity of your current operations. Discussions should take place a high level to ensure all the services you need will be available to you from Day 1.
Once you have signed a contract, a good managed IT firm integrates seamlessly into your enterprise. Investment in new hardware and software should be minimal, as modern IT providers can extend your capabilities with cloud-based services on demand. Likewise, all costs and time investment related to IT staff training should remain the consultant’s responsibility.
Reputable IT consultants should offer you several kinds of assurances that you’re getting the value you paid for. First and foremost, there is the Service Level Agreement (SLA) – a written guarantee of service uptime and feature availability. Regular reporting will give you the insight you need to be certain SLA commitments are honored.
When starting out with a provider, it’s a good idea to investigate their testimonials, references, and industry affiliations. To ensure your needs are met, a company should already have a proven track record with clients like you. Doing some research beforehand will help you avoid any misunderstandings or surprises later on.
The majority of NYC enterprises will find a consultant better for their budget than a comparable in-house IT team. It’s notoriously time-consuming to hire for the latest IT skills in the New York market. It can take a year or even longer to architect an in-house team, which leaves you with payroll, training costs, and other overhead. On top of that, you have to be concerned with on-boarding.
A consulting firm provides better results both in day-to-day operational costs and in opportunity costs, letting you seize opportunities right away. Many companies get started with IT consulting due to unexpected, rapid growth. If you need to launch a new office or expand your capabilities fast, consulting gives a way of doing it without adding financial drag to your business.
Calling the IT helpdesk usually isn’t high on anyone’s list of favorite things to do. When you choose to outsource, you can expect a significant improvement in helpdesk performance. The right IT consulting company will bring you helpdesk experience and a proven methodology, including operational metrics that will foster continuous process improvement.
Though there’s always some ramp-up time, you should expect noticeable growth in IT helpdesk KPIs within 90 days. Calls should be getting faster, with more problems resolved correctly the first time. Likewise, satisfaction among your helpdesk’s customers should rise noticeably. In the end, you get consistent helpdesk delivery without having to worry about service rep turnover.
Some executives are leery of the idea of a remote team, especially if its members are based in another country. Naturally, some managed IT firms use off-shore team members and some don’t.
Regardless, every member of the consulting organization should be committed to your success.
A clear contract with SLAs and communication expectations will ensure excellence throughout the operation – from anywhere in the world. Monthly and quarterly contact with your lead consultant or project manager will also help keep things on track.
When all is said and done, IT consulting offers tremendous benefits no matter your industry or size category. All that said, we know that IT consulting NYC businesses really trust has to be a cut above the rest. New York does things differently – and so do we.
For exceptional IT consulting services from a world-class technology partner, contact us today.
"ETech 7 is outstanding among IT consulting firms because they bring a wealth of knowledge and maturity, a demonstrated work ethic and strong leadership skills to their work … they also carry a rare form of loyalty that I’ve seldom seen."
"We've hired ETech 7 to setup our backup solution and found them to be a great asset. They hit the ground running quickly, work well with the team and gets results. The ETech 7 support team is just a phone call away and they treat our team-members with respect."